Shipping and Returns

Shipping and Refund Policy

Ignite Property Group and Ignite Insulation E-commerce Terms and Conditions Last Updated: October 6, 2023

Please read these Terms and Conditions carefully before using the ecommerce services provided by Ignite Property Group and Ignite Insulation. By accessing or using our website and purchasing products through our online store, you agree to comply with and be bound by these Terms and Conditions.

1. Shipping Policy

1.1 Shipping Methods

1.1.1 Ignite Property Group and Ignite Insulation offer shipping methods and associated costs which are displayed during the checkout process.

1.2 Shipping Destinations

1.2.1 We currently offer shipping services to addresses within the mainland United Kingdom.

1.3 Shipping Timeframes

1.3.1 Delivery times may vary depending on factors beyond our control, such as carrier delays or adverse weather conditions.

1.4 Order Processing

1.4.1 All orders are processed within 7 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

1.5 Shipping Charges

1.5.1 Shipping charges are calculated based on the shipping method selected, the destination address, and the total order value. These charges will be clearly outlined during the checkout process.

1.6 Lost or Damaged Shipments

1.6.1 In the event that your shipment is lost or arrives damaged, please contact our Customer Support team immediately. We will work with you to resolve the issue as quickly as possible.

2. Modifications to Terms and Conditions

2.1 Ignite Property Group and Ignite Insulation reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically for updates.

By using our ecommerce services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including our Shipping Policy and Refund Policy.

If you do not agree with any part of these Terms and Conditions, please do not use our ecommerce services. Your continued use of our website and online store constitutes your acceptance of these Terms and Conditions and any future revisions.

Returns and Exchanges Policy 

Ignite Property Group and Ignite Insulation Returns and Exchanges Policy Last Updated: October 6, 2023

We want you to be completely satisfied with your purchase from Ignite Property Group and Ignite Insulation. If you are not satisfied with your order, please review our Returns and Exchanges Policy for guidance on returning or exchanging products.

1. Eligibility for Returns and Exchanges

1.1 To be eligible for a return or exchange, the following conditions must be met:

a. The request for a return or exchange must be made within 7 days of receiving the product.

b. The product must be in its original condition, unused, and in its original packaging.

c. Proof of purchase (order number, receipt, or invoice) is required for all returns and exchanges.

2. Initiating a Return or Exchange

2.1 To initiate a return or exchange, please follow these steps:

a. Contact our Customer Support team through the contact information provided on our website. Provide your order number and details regarding the reason for the return or exchange.

b. Our Customer Support team will provide you with instructions on how to return the product. You may be asked to provide photos or additional information to support your request.

3. Refunds

3.1 Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to the original payment method used for the purchase.

3.2 Refunds will only be issued for the cost of the product. Shipping charges associated with the original purchase are non-refundable unless the return is due to our error.

4. Exchanges

4.1 If you wish to exchange a product for a different size, or variant, please indicate your preference when initiating the exchange request.

4.2 Exchanges are subject to product availability. If the requested replacement product is unavailable, we will provide you with alternative options, including a refund.

5. Non-Refundable Items

5.1 Certain items are non-refundable unless they are defective or damaged upon receipt. These may include:

a. Custom-made or personalised products.

b. Products that have been used, altered, or are not in their original condition.

6. Return Shipping

6.1 You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong product shipped or product arrived damaged).

7. Damaged or Defective Products

7.1 If you receive a damaged or defective product, please contact our Customer Support team immediately. We will provide instructions for returning the item and will work with you to resolve the issue as quickly as possible.

8. Contact Us

8.1 For any questions or concerns related to returns or exchanges, please contact our Customer Support team through the contact information provided on our website.

By requesting a return or exchange, you acknowledge that you have read, understood, and agreed to this Returns and Exchanges Policy. Ignite Property Group and Ignite Insulation reserve the right to modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for updates.